Customer Notice
Precautions
Because all ELYONA products are made by hand,
/ The color of the product may vary depending on the monitor.
/ Depending on the design, even the same product cannot be 100% the same.
Plating products
Eliona's plated jewelery is plated with precious metals.
This was done in a different way for precious metals, and because of this, it represents the luxurious color of the original metal,
It is thick and lasts for a long time.
If it is kept well as the contents of storage and handling, it can be kept in its original condition for a long time.
If the plating peels off or the color fades after a long period of use, it is naturally vintage, so even those who like it more
However, if you want to re-plat it, you can re-plat it with the cost depending on the product.
(Some products may not be plated due to design, so please contact us first)
For detailed repair inquiries, please refer to the following.
Storage and handling
Due to the nature of jewelry, when handling it, avoid exposure to water or sweat and sunlight as possible.
It is recommended to keep it in an airtight box and wrap it in a soft cloth to prevent scratch damage.
Products such as earrings and jewelery with a smooth area are
It is recommended to store them individually so that they do not collide.
delivery
/ Custom-made products take 7 to 10 days from production to delivery. (Excluding weekends and holidays)
Exchange/Return/Repair
/ For exchange, return and repair inquiries, please contact Instagram (@elyona)DM.
/ All metal and plated products have a different period of discoloration depending on the individual handling method.
/ Depending on the product, whether or not to repair is determined, and if there is a defect in the product, it will be repaired free of charge.
Or, repairs for wear and tear by wearing will be repaired at a charge.
Depending on the type of repair, the repair date and cost are different.
We inform the customer that the round-trip transportation fee is borne by the customer, excluding defects in the product.